Troubleshooting E-mail Client Setup Issues

Please note that if you are having problems sending e-mail, you may have to change the Outgoing (SMTP) mail server setting to a value provided by your Internet Service Provider (ISP). Some ISPs impose the usage of their SMTP servers to minimize the amount of SPAM sent through their network. To troubleshoot this, follow the steps below.

Make sure your e-mail client uses the following settings:

  • Incoming Mail Server:
  • Outgoing Mail Server (SMTP):

Under the More Settings button, on the Outgoing Server tab, make sure the checkbox next to My outgoing server (SMTP) requires authentication is checked, and the default Use same settings as my incoming mail server is selected.

Under the Advanced tab:

In both of the Use the following type of encrypted connection drop-down menus, enable SSL (SSL/TLS).
In the Incoming server (IMAP) box, enter the secure incoming port: 993
In the Outgoing server (SMTP) box, enter the secure outgoing port: 465
Note: if you are using POP3 e-mail, substitute in the Incoming server (POP) box, enter the secure incoming port: 995

For a more complete guide, sign-in using your email credentials at and visit the "Set up Email" section.

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